Need: The Federal Aviation Agency Office of Information Systems Security needed to foster a common understanding of the ISS Program across all organizational domains—both private and public sector interests. The FAA asked CCG to establish a means of communication to inform stakeholders regarding FAA actions to preserve the security of its global information systems.

Action: CCG designed a forum of real-time and on-line meetings at the FAA headquarters in Washington, DC, as a solution to proactively managing information dissemination. The program was designed to launch a deliverable, two-way opportunity for industry partners and vendors to get & give information. It also served to mitigate disruption to the normal flow of business brought about by the high demand for information.

Results: The initial forum was highly effective in achieving program goals. It evolved as an ongoing function of the FAA Communications Outreach Program and was scheduled at FAA field offices in Oklahoma City and Atlantic City. A video of the forum was archived for vendors needing information that did not attend the meeting, and an on-line record of the meeting served the needs of industry partners- both actions addressed the need to eliminate agency disruptions.